Support

About Precise Customer Support

For over 20 years, Precise has developed innovative solutions for Application Performance Management. With thousands of satisfied customers, Precise helps these companies manage business performance in complex, heterogeneous environments assuring availability and business continuity. Based in Boston, United States and Or Yehuda, Israel, we are a highly skilled and experienced customer support team committed to providing world–class services and support.

Our Support Offerings

The right support plan is an integral component of a complete Application Performance Management program. Precise Support Services offers a portfolio of options designed to maximize uptime, resolve issues quickly and efficiently and reduce internal IT costs. Our professional team views every support engagement as an opportunity to demonstrate our commitment to customer satisfaction. Your organization can count on us to help you get the best ROI using our technology.

Essential Support

Essential Support is the recommended level of support for most enterprises. This support level includes product upgrades, access to the Precise online knowledge base, 24x7x365 telephone support and follow–the–sun case resolution.

Basic Support

Basic Support, our entry–level service offering, is best suited for organizations that run our products on non–essential systems only. This support level includes product upgrades, access to the Precise online knowledge base and telephone support during regional business hours.

For more information on our support offerings please refer to the Customer Support Handbook.

How to contact Precise Customer Support

For technical issues please contact our Technical Support team at support@precise.com or call us using one of the toll–free numbers listed below.

For non–technical issues such as license key requests, please contact our Customer Care team at customercare@precise.com or call us using one of the toll–free numbers listed below.

Worldwide Technical Support Toll–Free Numbers

Precise Solutions

Related Resources

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